Tutorials
Blog
FAQ
English
- English
- Português

Solutions
Features
Apps
Players
- Overview
- Download Players
Cases
Pricing
Sign In

FAQ

Billing
Settings
Player
Campaign
Media
Apps

Billing

How do I change my credit card info?
How do I change my subscription plan?
How much does OnSign TV cost?
Can I pay OnSign TV in advance?
Can I pay annually?
Do I need to pay the total fee if I purchase an additional player?

Is there a lifetime license?
Are shared accounts paid?
Am I charged if I don’t modify my players’ content?
What if I want to cancel my subscription?

Settings

How do I subscribe to OnSign TV?
How do I change my password?
How do I change my FTP password?
Can I integrate my DSmenu account to OnSign TV?

How do I download the campaign’s event reports?
Domains and ports for firewall settings

Player

What is a player?
How to setup a player?
How do I remove a player?
Do I always need Internet connection to use OnSign TV?
Can I install OnSign TV in my Smart TV?
How can I update a player?

What are the different player status?
Can I create video wall with OnSign TV?
What are OnSign TV basic requirements?
Does OnSign TV work on Chromecast?

Campaign

What is a campaign?
What is the timeline?
Can I create a campaign and publish it later?
How do I unpublish a campaign without removing it?
How do I delete a campaign?

How do I check the campaign’s division resolution?
Do I need to re-publish a campaign each time I update it?
How many screen divisions can I create?
Can I set the screens on portrait mode?

Media

What is FTP?
Can I play multiple videos simultaneously?
How can I upload files?
What are the supported file types?
Why does the files uploaded through FTP don’t appear on the Files tab?

What is the file storage capacity?
Why can’t I publish ScreenFeed content?
What happens when I update a campaign with a new file?

Apps

Can I add a remote webpage to my timeline?
How does the Media Cycling App works?
How do I change the App’s template?

Can I link social media accounts to display on a campaign?

OnSign TV

About us
Pricing
Terms of Use
Privacy Policy
End User License Agreement

Overview

Players
Features
Cases

Get Started

Create Account
Choose Hardware
Download Player

Know More

Blog
FAQ
Newsletter
Security Policy
Release Notes

English
Português

info@onsign.tv +1 855-851-7070

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in settings.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.

You can also read the full privacy policy in this link.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

PHPSESSID - Preserves user session state across page requests.

_icl_current_language - Saves the user's preferred language on the website.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

We use different analytics tools to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping these cookies enabled helps us to improve our website.

Google Analytics: _gid,_gat, _ga, collect, r/collect

Facebook: fr, tr

Woopra: wooTracker

Please enable Strictly Necessary Cookies first so that we can save your preferences!