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FAQ

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Billing

How do I change my credit card info?
How do I change my subscription plan?
How much does OnSign TV cost?
Can I pay annually?
If I subscribe in the middle of the month, do I have to pay the full fee?

Is there a lifetime license?
Are shared accounts paid?
Am I charged even when I don’t modify my players’ content?
What if I want to cancel my subscription?

Settings

How do I subscribe to OnSign TV?
How do I change my password?
How do I change my FTP password?
Can I integrate my DSmenu account to OnSign TV?

Can I get content proof of play?
Domains and ports for firewall settings

Player

What is a player?
How to setup a player?
How do I remove a player?
Do I always need Internet connection to use OnSign TV?
Can I install OnSign TV in my Smart TV?
How can I update a player?

What are the different player status?
Can I create video wall with OnSign TV?
What are OnSign TV basic requirements?
Does OnSign TV work on Chromecast?

Campaign

What is a campaign?
What is the timeline?
Can I create a campaign and publish it later?
How do I unpublish a campaign without removing it?
How do I delete a campaign?

How do I check the campaign’s division resolution?
Do I need to re-publish a campaign each time I update it?
How many screen divisions can I create?
Can I set the screens on portrait mode?

Media

What is FTP?
Can I play multiple videos simultaneously?
How can I upload files?
What are the supported file types?
Why does the files uploaded through FTP don’t appear on the Files tab?

What is the file storage capacity?
How to display ScreenFeed content?
What happens when I update a campaign with a new file?

Apps

Can I add a remote webpage to my timeline?
How does the Media Cycling App works?
How do I change the App’s template?

Can I link social media accounts to display on a campaign?

OnSign TV

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info@onsign.tv +1 855-851-7070

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