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FAQ

Billing
Settings
Player
Campaign
Media
Apps

Billing

How do I change my credit card info?
How do I change my subscription plan?
How much does OnSign TV cost?
Can I pay OnSign TV in advance?
Can I pay annually?
If I subscribe in the middle of the month, do I have to pay the full fee?

Is there a lifetime license?
Are shared accounts paid?
Am I charged if I don’t modify my players’ content?
What if I want to cancel my subscription?

Settings

How do I subscribe to OnSign TV?
How do I change my password?
How do I change my FTP password?
Can I integrate my DSmenu account to OnSign TV?

How do I download the campaign’s event reports?
Domains and ports for firewall settings

Player

What is a player?
How to setup a player?
How do I remove a player?
Do I always need Internet connection to use OnSign TV?
Can I install OnSign TV in my Smart TV?
How can I update a player?

What are the different player status?
Can I create video wall with OnSign TV?
What are OnSign TV basic requirements?
Does OnSign TV work on Chromecast?

Campaign

What is a campaign?
What is the timeline?
Can I create a campaign and publish it later?
How do I unpublish a campaign without removing it?
How do I delete a campaign?

How do I check the campaign’s division resolution?
Do I need to re-publish a campaign each time I update it?
How many screen divisions can I create?
Can I set the screens on portrait mode?

Media

What is FTP?
Can I play multiple videos simultaneously?
How can I upload files?
What are the supported file types?
Why does the files uploaded through FTP don’t appear on the Files tab?

What is the file storage capacity?
Why can’t I publish ScreenFeed content?
What happens when I update a campaign with a new file?

Apps

Can I add a remote webpage to my timeline?
How does the Media Cycling App works?
How do I change the App’s template?

Can I link social media accounts to display on a campaign?

OnSign TV

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